News for 'customer service'

The ambitious plans of Flipkart-backed super.money

The ambitious plans of Flipkart-backed super.money

Rediff.com17 Dec 2024

Flipkart-backed super.money is on an expansion spree and plans to expand its range of offerings in credit and wealth management after launching its operations in July this year. The Bengaluru-based fintech company is on track to roll out credit products such as credit on Unified Payments Interface (UPI), unsecured credit cards, and personal loans within the first half of the next calendar year (2025).

Want To Invest In Banking Sector Funds?

Want To Invest In Banking Sector Funds?

Rediff.com29 Jan 2025

The ideal time to invest in sector funds, is during a downturn so that investors can capitalise on a turnaround in 1.5 to 2 years.

'Swiggy Is Now Focusing On Overall Growth'

'Swiggy Is Now Focusing On Overall Growth'

Rediff.com16 Dec 2024

'Expect our food delivery business to deliver sustainable adjusted EBITDA margins of about 5 per cent in the medium term.'

Mercedes Rules Luxury Cars Segment

Mercedes Rules Luxury Cars Segment

Rediff.com21 Dec 2024

For the first time in history, the luxury car market is poised to cross the sales mark of 50,000 units in 2024, with Mercedes leading the way

ED probes agents' network facilitating Indians' illegal US entry via Canada

ED probes agents' network facilitating Indians' illegal US entry via Canada

Rediff.com7 Feb 2025

The Enforcement Directorate (ED) is investigating a complex network of agents and facilitators in India, Canada, and the US who assist Indians in illegally entering the US through fraudulent admissions to Canadian colleges. Over 8,500 financial transactions are under scrutiny by the ED in a case related to money laundering, stemming from a 2023 Gujarat Police crime branch FIR. The investigation includes international financial companies involved in remittances abroad, with the ED conducting 35 searches in the past year and seizing assets worth Rs 92 lakh. The issue has gained significant attention following the deportation of 104 Indians from the US on Wednesday. The investigation is linked to the tragic death of an Indian family in January 2022, who perished while attempting to cross the Canada-US border illegally. The ED has identified a network of agents and facilitators who manage and facilitate the stay, transportation, visa arrangements, and legal matters of illegal immigrants who gained admission to Canadian colleges through fraudulent means. The investigation has revealed that the fees paid to Canadian colleges were remitted back to individuals' accounts, with around 8,500 transactions identified between September 2021 and August 2024. The ED suspects that approximately 370 individuals have entered the US using this illegal immigration scheme. The agency has recorded statements from parents and guardians of students enrolled in Canadian colleges and continues its investigation.

Be a Customer Relations Advisor!

Be a Customer Relations Advisor!

Rediff.com25 Feb 2005

3 Global Services, a Hutchison Whampoa company, is looking for Customer Relations Advisors.

Focus On 26 EV Launches, Charging Infra At Auto Expo

Focus On 26 EV Launches, Charging Infra At Auto Expo

Rediff.com4 Feb 2025

With nearly 100 launches and unveils, the Bharat Mobility Global Expo 2025, held in Delhi from January 17 to 22, made one thing clear to automobile enthusiasts: Electric vehicles (EVs) are the way ahead for the Indian auto market for years to come.

Will AI, Like Y2K, Be Gamechanger For Indian IT Cos?

Will AI, Like Y2K, Be Gamechanger For Indian IT Cos?

Rediff.com1 Jan 2025

'The race is now on for Indian IT firms to develop their AI prowess and focus on a software-first approach to services as the people element becomes more complicated with Trump's expected new regulations.'

BharatPe targets IPO in 18-24 months, Ebitda profitability in FY25

BharatPe targets IPO in 18-24 months, Ebitda profitability in FY25

Rediff.com15 Jan 2025

Fintech firm BharatPe is targeting an initial public offering (IPO) in the next 18-24 months with the company expecting profitability at an earnings before interest, taxes, depreciation and ammotisation (Ebitda) level for FY25, chief executive officer (CEO) Nalin Negi said.

A Formula For Start Up Success

A Formula For Start Up Success

Rediff.com10 Jan 2025

'80% of start ups fail because they don't have a support system to help them in the very early phase.' 'It's not just an idea that takes an entrepreneur through the initial three years of journey.' 'What plays a definitive role in making a start-up successful is idea+team+capital+mentors+access to a larger ecosystem.'

BPO needs customer care specialists

BPO needs customer care specialists

Rediff.com18 Aug 2006

Daksh, IBM's BPO arm, is looking for Customer Care Specialists (tech/ semi-tech support and customer service) and Assistant Managers (operations).

How To Make Best Use Of Festive Offers

How To Make Best Use Of Festive Offers

Rediff.com16 Oct 2024

While festive offers can reduce costs, borrowers should also consider the lender's transparency and service quality. Customers need to be mindful of their repayment capacity.

How To Start A Business: 14 Tips

How To Start A Business: 14 Tips

Rediff.com1 Apr 2024

Business success often involves a combination of planning, implementation, and continuous learning, says rediffGURU Harsh Bharwani.

Events that shaped Indian businesses in 2024

Events that shaped Indian businesses in 2024

Rediff.com1 Jan 2025

Unprecedented bribery charges, farewells, separation, failed union, monumental mergers and record-breaking IPOs, along with a healthy dose of online happenings in the form of spat and lessons in customer care, corporate India saw it all in 2024.

Interested in customer care?

Interested in customer care?

Rediff.com12 Jul 2006

Daksh, IBM's BPO arm, is looking for Customer Care Specialists (tech/ semi-tech and customer service).

Interested in customer care?

Interested in customer care?

Rediff.com15 Jun 2006

HSBC Group Service Centres are recruiting Customer Service Executives.

Zomato to buy Paytm's entertainment ticketing biz for Rs 2,048 cr

Zomato to buy Paytm's entertainment ticketing biz for Rs 2,048 cr

Rediff.com21 Aug 2024

Online food delivery platform Zomato will acquire Paytm's entertainment ticketing business for Rs 2,048 crore to strengthen its "going-out" segment in a deal that will help the troubled fintech firm to sharpen its focus on core payments and financial services distribution.

Bank Account Dormant? You Can Still Get Your Money

Bank Account Dormant? You Can Still Get Your Money

Rediff.com11 Dec 2024

Ramalingam Kalirajan offers some easy steps to reactivate your accounts with banks like SBI, HDFC Bank, IDFC First Bank and PNB just so that you can start availing all the benefits linked to your account.

Budget curtails carry-forward losses for mergers and acquisitions

Budget curtails carry-forward losses for mergers and acquisitions

Rediff.com4 Feb 2025

The Union Budget 2025-26, while promising a new framework for smoother mergers and acquisitions (M&As), has plugged a major loophole on carry-forward losses for a total of eight assessment years between amalgamating company and amalgamated company from the date of loss instead of date of the merger. For all mergers effected on or after April 1, 2025, the losses can be carried forward only for the residuary period (counting from the date of loss).

RIL's Q2 net falls 5% on weak O2C business

RIL's Q2 net falls 5% on weak O2C business

Rediff.com14 Oct 2024

Reliance Industries Ltd on Monday reported a 5 per cent fall in the net profit for the July-September quarter, as weak oil refining and petrochemical business hurt operational performance.

Number of UPI apps grows in 2024, yet top two command maximum market share

Number of UPI apps grows in 2024, yet top two command maximum market share

Rediff.com30 Dec 2024

In 2024, the National Payments Corporation of India (NPCI) approved 20 third-party Unified Payments Interface (UPI) applications, a record since UPI's launch in 2016. This surge reflects growing interest from financial technology (fintech) companies, driven by the integration of credit products like UPI-linked credit cards and pre-approved credit lines.

Will Skoda's New SUV Kylaq Make It big?

Will Skoda's New SUV Kylaq Make It big?

Rediff.com12 Dec 2024

The company is eyeing sales of 8,000 units per month for the Kylaq, which starts at Rs 7.89 lakh (ex-showroom) and boasts 96 per cent localisation.

New initiatives, margin gain hopes positives for Delhivery

New initiatives, margin gain hopes positives for Delhivery

Rediff.com27 Nov 2024

Logistics major Delhivery has had promising Q2FY25 results. The Q2FY25 consolidated revenue was Rs 2,190 crore (up 0.8 per cent quarter-on-quarter or Q-o-Q and 12.8 per cent year-on-year or Y-o-Y). Express parcel revenue was Rs 1,300 crore, (up 1.7 per cent Q-o-Q/7.3 per cent Y-o-Y) alongside better yield (+5 per cent Y-o-Y) in the segment.

Apple to start selling 'Made in India' iPhone 16 Pro from Oct

Apple to start selling 'Made in India' iPhone 16 Pro from Oct

Rediff.com4 Oct 2024

iPhone maker Apple on Friday said it will open four more stores in India, located in Pune, Bengaluru, Delhi-NCR and Mumbai. The company said it will also roll out its first-ever "made in India" iPhone 16 Pro and iPhone 16 Pro Max series devices this month.

Mercedes to cost Rs 2 lakh - Rs 9 lakh more from Jan 1

Mercedes to cost Rs 2 lakh - Rs 9 lakh more from Jan 1

Rediff.com15 Nov 2024

German luxury carmaker Mercedes-Benz on Friday said it will hike prices of its vehicles in India by up to 3 per cent on its entire model range in the portfolio from January 1, 2025, citing a rise in input costs, inflationary pressures and higher operational expenses. Prices of Mercedes-Benz cars in India will be revised by Rs 2 lakh for the GLC to Rs 9 lakh for the top-end Mercedes-Maybach S 680 luxury limousine, Mercedes-Benz India said in a statement.

Govt revises gold import data from April; cuts Nov figures by $5 bn to $9.84 bn

Govt revises gold import data from April; cuts Nov figures by $5 bn to $9.84 bn

Rediff.com8 Jan 2025

The government has revised gold import data, bringing down numbers for November by $5 billion to $9.84 billion, possibly to rectify double accounting of inbound shipments. According to revised data of the commerce ministry arm Directorate General of Commercial Intelligence and Statistics (DGCIS), gold import numbers have been slashed since April 2024, revealing excess imports of about $11.7 billion during the first eight months of 2024-25.

'Help! I'm Stuck In Rs 15 Lakh Debt'

'Help! I'm Stuck In Rs 15 Lakh Debt'

Rediff.com12 Mar 2025

Ask rediffGURU and PF and MF expert Janak Patel your mutual fund and personal finance-related questions.

3 Indian Cos Among Biggest Arms Producers

3 Indian Cos Among Biggest Arms Producers

Rediff.com6 Dec 2024

HAL, BEL and MDL feature on Sipri's list of the 100 largest arms producers in the world.

India's PV market posts record sales in 2024

India's PV market posts record sales in 2024

Rediff.com1 Jan 2025

Indian passenger vehicles market registered record wholesales of 43 lakh units in 2024, with companies like market leader Maruti Suzuki, Hyundai, Tata Motors, Toyota Kirloskar Motor, and Kia posting their best-ever annual domestic sales. The continued growth of SUVs, along with rural markets playing a key role in driving up car sales, helped the industry better the previous best of nearly 41.1 lakh units posted in 2023.

HDFC Bank aims to reduce CD ratio, plans slower loan growth in FY25

HDFC Bank aims to reduce CD ratio, plans slower loan growth in FY25

Rediff.com21 Oct 2024

The country's largest private sector lender HDFC Bank on Saturday said it will grow its loan book slower than the industry in the current financial year (FY25). The move comes as the lender looks to bring down its elevated credit - deposit (CD) ratio to pre-merger levels. "We will bring down the CD ratio faster than what we had anticipated.

ICICI Bank warms up to customers

ICICI Bank warms up to customers

Rediff.com10 Mar 2007

The bank has 1.8 lakh customers with no-frills accounts, which provide basic banking services without the need to maintain a large minimum balance.

Looking for customer care specialists

Looking for customer care specialists

Rediff.com26 Jul 2006

Daksh, IBM's BPO arm, is looking for Customer Care Specialists (tech/ semi-tech and customer service).

Competitors unfazed by Flipkart's 10-min delivery foray

Competitors unfazed by Flipkart's 10-min delivery foray

Rediff.com7 Aug 2024

At a time when Flipkart has entered the quick-commerce race with a service called "Minutes", executives at rival players said they are in a wait-and-watch mode. They said they would be concerned only once the e-commerce firm is able to succeed in this space. The Walmart-owned firm's quick-commerce service has gone live in some parts of Bengaluru, putting it in competition with firms such as Zepto, Swiggy's Instamart, and Zomato's Blinkit.

Economists see reforms in the air ahead of Budget

Economists see reforms in the air ahead of Budget

Rediff.com6 Jan 2025

Following the lacklustre growth numbers in the second quarter (Q2FY25), economists believe the upcoming Union Budget for 2025-26 should focus on reforms that will stimulate consumption, manufacturing and spur employment. India's growth unexpectedly slowed to 5.4 per cent in the second quarter, due to low capital formation, weak consumption, besides adverse weather impact.

4.5 lakh weddings in 3 weeks set to bring traffic chaos in Delhi

4.5 lakh weddings in 3 weeks set to bring traffic chaos in Delhi

Rediff.com12 Nov 2024

The wedding season in Delhi has kicked off, with an estimated 4.5 lakh weddings expected over the next three weeks. Delhi Police are preparing for heavy traffic congestion and have deployed additional personnel to manage the situation. The season is also expected to provide a significant economic boost to the city, with wedding vendors reporting a surge in bookings.

Top 10 Skills To Succeed At Work

Top 10 Skills To Succeed At Work

Rediff.com26 Mar 2024

Digital literacy is emerging as the professional language of 2024. It is the ability to process complex data sets, deploy critical communication technologies appropriately and validate your importance at your workplace, explains Jagdeep Kochar, managing director, Baker & Taylor India.

Bharti Airtel Q2 net profit zooms nearly three-fold to Rs 3,593 cr

Bharti Airtel Q2 net profit zooms nearly three-fold to Rs 3,593 cr

Rediff.com28 Oct 2024

Bharti Airtel on Monday reported a 168 per cent year-on-year rise in consolidated net profit to Rs 3,593 crore for the September quarter, and the company unveiled top-level changes, including Gopal Vittal moving into the role of executive vice chairman on January 1, 2026. India's second-largest telco - that competes with Reliance Jio and Vodafone Idea in the Indian telecom market - clocked quarterly revenues of Rs 41,473 crore, 12 per cent higher than the year-ago period, aided by strong momentum in India and growth in Africa.

Audi launches 24x7 customer assistance service

Audi launches 24x7 customer assistance service

Rediff.com21 Jan 2009

The 24X7 emergency service will be available for all Audi customers with the vehicle under warranty period without additional costs, the company said. As part of the assistance service, two toll-free numbers have been dedicated to Audi car-owners across the country.

'When the market is good, you have to capitalise on it'

'When the market is good, you have to capitalise on it'

Rediff.com29 Nov 2024

'Within India, people want high-quality, personalised banking services, and the demand for such services has exploded.'

RBI, Always Watchful, Always Vigilant

RBI, Always Watchful, Always Vigilant

Rediff.com2 Jan 2025

The RBI has changed the way it approached supervision in the past. Having seen a couple of collapses in the NBFC sector and the near-collapse of a few banks, it is focusing on regular drills to prevent a fire from breaking out, explains Tamal Bandyopadhyay.